Testing
This analysis is based on a 3-month incident dump of around 4,200 incidents. From the Unix, Windows and Backup areas, we have identified 11 use cases so far—analysis is completed for 6, 3 are in progress, and 2 are yet to be started. We are starting with these high-volume, repeatable and deterministic use cases as low-hanging fruits to deliver quick wins and build confidence in automation. We have also created a future-use-case pipeline with the top-N opportunities from each support group, and we will continue analysing these to identify further automation potential. As we build confidence with deterministic automation, we will gradually move towards probabilistic AI use cases requiring reasoning and dynamic decision-making. Overall, the approach is start deterministic, prove value, build confidence, and progressively move towards AI-driven and agentic automation.” As a follow-up to our previous discussion, we have added two more Wintel use cases around CPU and Memory incidents, simila...