Testing
So, just to quickly recap our earlier analysis, we started with the incident category and identified a number of opportunities where automation can help with repeatable, deterministic incident resolution. We’ll keep that as the foundation and move ahead To continue from our last discussion, where we showcased the incident-based use-case analysis, we are now moving to the SR category. Here, we looked beyond incidents and focused on high-volume, repeatable service requests handled by the infrastructure teams. We identified approximately 175 SRs per month across Unix, Wintel, Storage and Backup. A significant portion of these are standardized, SOP-driven activities, making them good candidates for automation using RunbookAI.” Once the use cases are reviewed and approved, we will also create a DFD to illustrate the data flow and integration points for each approved use case. I have a sample DFD to show the proposed format. If you are aligned with this approach, we will create similar DFDs ...